How can we help?
Guides for getting started, answers to common questions, and a real person on WhatsApp any time of day.
Getting started as a buyer
Search
Pick a make, model, location and budget, or browse by body type. Filter by condition, year, gearbox and duty status.
Compare
Check the price guide on each car to see if it's fair. Tap the heart to save cars and compare them later.
Contact and inspect
Tap WhatsApp to message the dealer about that exact car. Visit the stand, inspect the car with your mechanic, then pay the dealer.
Getting started as a dealer
Create your account
Add your dealership name, WhatsApp number and car stand address. It's free and takes two minutes.
Add your cars
Tap "Add car", choose make, model and year, take at least 4 photos with your phone and set the price. We optimise and watermark the photos.
Get verified and share
Upload your CAC certificate for the Verified badge, then share your storefront link on WhatsApp status and Instagram.
Frequently asked questions
Buying a car
Is CarGrid free for buyers?
Yes. Searching, saving cars and contacting dealers is completely free. You never pay CarGrid to buy a car.
How do I contact a dealer?
Open the car and tap "Chat on WhatsApp" or "Call dealer". WhatsApp opens with a message that already names the car, so the dealer knows what you want.
Does CarGrid sell the cars?
No. Cars are sold by the dealers listed on CarGrid. You agree the price, inspect the car and pay the dealer directly.
What do Tokunbo, Nigerian used and Brand new mean?
Tokunbo (foreign used) means the car was used abroad and imported. Nigerian used means it has been driven in Nigeria. Brand new means it has never been registered or used.
What does "Duty paid" mean?
The dealer says customs duty has been paid and the papers are available. Always ask to see the papers and check the VIN on them matches the car.
How do I know if a price is fair?
Car pages show a price check comparing the car with similar ones on CarGrid. Model pages such as "2015 Toyota Camry price in Nigeria" show the usual price range.
How do I save cars?
Tap the heart on any car. Saved cars stay on your phone or computer under Saved, no account needed.
Selling on CarGrid (dealers)
How do I start selling?
Create a free dealer account, add your car stand address, then tap "Add car". Pick the make, model and year, add at least 4 photos and set your price. Your car goes live straight away.
How much does it cost?
The Free plan lets you keep 5 cars live at no cost. Paid plans add more live cars, staff accounts and featured spots. See Dealer plans for details.
Can I add a video?
Yes. Post your walkaround on YouTube, TikTok, Instagram or Facebook, then paste the link in the car's "Video link" box.
My car is parked away from my stand. What do I do?
When adding the car, choose "Somewhere else" under "Where is the car?" and pick the state, city and exact area.
How do I get the Verified badge?
Go to Business profile and upload your CAC certificate. Once we confirm it, the Verified badge shows on your storefront and every car.
Can my sales staff list cars?
Yes, on Starter and higher plans. Add them under Staff. They sign in with their own phone number and can add cars, but can't see billing.
How do I mark a car as sold?
In My cars, open the menu on the car and tap "Mark sold". The car stays on CarGrid as sold, which helps buyers trust your stand.
Safety
Should I pay a deposit to hold a car?
Never pay a deposit for a car you haven't seen in person. This is the most common scam. Inspect first, then pay the dealer at their stand.
What does the Verified badge mean?
We have checked the dealer's CAC registration and car stand. It's not a guarantee about any single car, so still inspect the car and its papers.
How do I report a problem?
Use "Report this listing" on the car page, or open a support ticket. We review every report.
Payments and account
How do dealers pay for a plan?
By bank transfer for now. The account details are under Plan in your dashboard. Send the receipt on WhatsApp and we upgrade your plan the same day.
I forgot my password.
Message CarGrid support on WhatsApp (0706 165 3949) from your registered phone number and we'll reset it.
How do I contact CarGrid?
Call or WhatsApp 0706 165 3949, any time of day. You can also open a support ticket and follow our replies online.
Still stuck? Talk to us, 24/7.
Call or WhatsApp 0706 165 3949, or open a ticket and follow our reply online.
